For Teh Lulz (Email Communication)
I know. You’re sick of explaining to your clients what your performance rates are… I mean how many times is going to take for them to realize you are creative professional and that you won’t work for anything less then the cost of the labour and materials?!?
And THAT is for charity work.
If we’re talking about a professional show or a corporate portrait, you gotta get paid, dear readers!
Earlier this month, I committed to the idea that basic communication is essential in all interactions; if you don’t have good communication skills, you are going to struggle with all of the ups and downs of life, from the small to the large ones. Ultimately this means you are moving against the flow of life OR being led by the flow, but never setting up your own course of navigation.
Why Don’t You Write A Book About It?
All great navigators know how to control the movement of their vessel from one place to another, and while navigation is defined by land, sea, air, and space, communication is divided up into 4 main forms – written, oral, non-verbal (gestures, words, facial expressions, body language), and interpersonal (personal relationships). And I’ve chosen to start this topic off right or rather write, with written communication.
But why writing timotheories?
Because writing is the form that I am interacting with you in this specific moment, dear readers. You creative cuties!
After all, true writing (read: contextual and encoded writing) has been with us since the bronze age of history, with proto-writing likely preceding 2000 BC, but definitely in that ballpark of time. Though to be clear, this was not a sudden change throughout the world, but a slow one, which developed from symbols and tablets.
History lesson aside, what that means is that written communication is here to stay, and we better figure out how best to interpret it, less we become even more delayed in our growth. Which would suck.
PC Load Letter, What The F Does That Mean?
Speaking of suckage, have you ever seen the Mike Judge classic Office Space? I’m not going to go into a bunch of detail on the movie, instead, you should wait for our upcoming Watch Culture on it, but I will share this little clip and some wisdom.
Life is already difficult as it is, so leave the jargon at the door! You’ve got memos, reports, bulletins, email, text messaging, and a host of other types of written communication to juggle on a daily basis, and thanks to smart phones, these things pile on quick.
It’s not so difficult to manage though, if you rely on a checklist of etiquette and follow through with it, of course. Let’s use the ever-so-popular email format as a basis in demonstrating the 7 C’s of communication (clear, concise, concrete, correct, coherent, complete, and courteous). And clean language too if you want to emphasise courtesy, unlike what Mr. Bolton just did.
- Respond to emails promptly. This is one I personally struggle with, as I want to be attentive in my responses, but responding within 24 hours is ideal, within 8 even more preferable, and within 1 if you want to be a rock star.
- Proofread your work, and think twice before sending. It should go without saying, but leaving your emotions out of a response can be extremely difficult, and written communication is so easy to do, you can articulate your thoughts and rearrange them. Also, spend some time reading over your work, typos are the worst.
- Know your audience. In case it isn’t obvious, don’t blind copy everyone in a response either. Knowing your audience in every instance is difficult to be perfectly honest, but if you pay close attention, you CAN learn others motivations and keep projects moving forward amicably.
- Also, please stop forwarding your junk onto others. For example, if you like sharks, and want to let the world about shark week, but your work buddy lost his family in freak shark tank incident, he probably doesn’t want to deal with your email.
- Brevity is king. Keep emails brief. People hate reading long boring things. See?
It’s up to you obviously in how you go about enabling these new habits, but at the very least, you now have some basic tools of written communication that will help you better convey your ideas to others. And just like that printer that Michael hated, people can give messages which just don’t make sense… Frustrating for sure.
You don’t want to be like that printer folks. That printer eventually got taken out to pasture and bludgeoned to death with a baseball bat and a few swift kicks to the paper tray. And yes, maybe that’s an extreme example of the risks of bad communication, but worse things have happened in real life. And unlike a theory, I’ll share some examples in the next post of this series to prove it.